Last Updated: July 2026
Welcome to SurprisePick! Below are answers to some of the questions we receive most often. If you need additional assistance, we're always here to help.
Orders & Products
What is a Lucky Scoop?
A Lucky Scoop is a surprise collection of carefully selected items packed just for you. Every Lucky Scoop is different, making each unboxing a unique surprise experience.
What kinds of items might I receive?
Depending on the Lucky Scoop you purchase, your order may include a variety of cute accessories, jewelry, stationery, plush items, beauty accessories, keychains, and other fun surprise products.
Each Lucky Scoop is randomly prepared, so every order is different.
Can I choose the items inside my Lucky Scoop?
The excitement of a Lucky Scoop comes from not knowing exactly what's inside.
However, you may leave us optional preferences (such as favorite colors or items you'd rather not receive) in your Cart Notes before checkout.
We'll do our best to consider your preferences whenever possible, but specific products, colors, styles, or combinations cannot be guaranteed.
Will I receive exactly what's shown in the photos or videos?
Our product photos, TikTok videos, and promotional content are for reference only.
Actual products, colors, packaging, styles, quantities, and combinations may vary.
Can I receive duplicate or similar items?
Occasionally, yes.
Because every Lucky Scoop is randomly prepared, similar or duplicate items may occasionally appear, especially across multiple orders.
Do your products include licensed brands or characters?
Some SurprisePick products may include cute character-style designs or items sourced from different suppliers. Unless specifically stated on the product page, SurprisePick is not affiliated with, sponsored by, or officially connected with any third-party brand, character, trademark, or intellectual property owner. All trademarks, logos, and intellectual property rights belong to their respective owners.
Packing Video
What is a Packing Video?
Packing Video is an optional personalized service that allows you to receive a video of your order being packed.
This service is available as an optional add-on during checkout.
Can I cancel or refund my Packing Video?
Because Packing Videos are personalized digital services created specifically for your order, they become non-refundable once recording has started or has been completed.
Shipping
How long does order processing take?
Orders are typically processed within 3–7 Business Days.
Processing includes product selection, quality inspection, packing, and preparing your order for shipment.
How long does shipping take?
Orders are usually processed within 3–7 business days.
After shipment, estimated delivery to the United States is 10–25 business days.
Delivery times are estimates and may vary due to customs, carrier delays, weather, holidays, or other circumstances beyond our control.
Do you ship internationally?
We are currently focused on serving customers in the United States.
International shipping may become available in the future.
Will I receive tracking information?
Yes.
Once your order has shipped, you will receive a shipping confirmation email with tracking information (when available).
Returns & Refunds
Can I return my Lucky Scoop?
Generally, Lucky Scoops and other surprise products are Final Sale because they are randomly selected and prepared specifically for each customer.
Returns or exchanges are not accepted due to:
- personal preference;
- receiving unwanted colors or styles;
- duplicate or similar items;
- or simply changing your mind.
What if my order arrives damaged or incorrect?
Please contact us within 7 days of delivery.
Include clear photos (and videos if possible), and we'll review your request as quickly as possible.
Do regular retail products have a return policy?
Yes.
Eligible non-surprise retail products may generally be returned within 30 days of delivery, provided they are unused, in their original condition, and meet the requirements outlined in our Return & Refund Policy.
Tamper-Evident Packaging
Why is my package sealed?
To protect product quality and ensure every surprise remains unopened before delivery, many SurprisePick products are packaged with a tamper-evident security seal.
Products with broken or removed security seals are generally not eligible for return unless they arrive defective, damaged, or incorrect.
Payments
What payment methods do you accept?
Available payment methods are displayed during checkout and may change from time to time.
When will I be charged?
Payment is charged at the time your order is successfully placed.
Contact
How can I contact SurprisePick?
If you have any questions about your order, shipping, or a product, please email us at hello@surprisepick.com.
We typically respond within 1–2 business days.
Didn't find your answer?
If you couldn't find the information you're looking for, please don't hesitate to contact us.
📧 hello@surprisepick.com
Our team is always happy to help!