FAQ

About Our Surprise Scoops

1. What is a Lucky Scoop?

A Lucky Scoop is a mystery selection of cute items chosen from the category you purchase. Depending on your selection, your scoop may include accessories, stationery, keychains, hair accessories, stickers, small everyday items, and other cute finds.

2. How many items will I receive?

Each Lucky Scoop includes at least the minimum number of items stated on its product page. Bonus gifts, when included, are listed separately and may vary.

3. Will I receive the exact products shown in the photos or videos?

No. Product photos and videos are examples of the types of items you may receive. Each scoop is randomly selected, so styles, colors, sizes, combinations, and individual items will vary.

4. Can I choose exactly what I receive?

Lucky Scoops are mystery products, so specific items cannot be selected or guaranteed.

You may leave preferences at checkout, such as:

Favorite colors
Preferred styles
Items you especially like
Colors or item types you would prefer to avoid
A request to reduce repeated items

We will do our best to consider your notes, but preferences are not guaranteed.

5. Can I request copyrighted characters or a specific design?

You may tell us what styles or themes you enjoy, but we cannot guarantee any specific character, brand, design, or licensed item.

6. Will there be duplicate items?

We try to provide a fun and varied selection, but similar or repeated items may occasionally appear, especially in larger orders or multiple scoops.

Please add a note at checkout if you would prefer fewer duplicates. We will do our best, but a completely duplicate-free order cannot be guaranteed.

7. Are the accessories made from precious metals or gemstones?

No. Our accessories are fashion accessories and are not fine jewelry unless clearly stated on the product page.

Materials, finishes, and colors may vary. Customers with sensitive skin or material allergies should review the product information carefully and use the items at their own discretion.

8. Are the products suitable for children?

Some products may contain small parts and are not suitable for children under 3 years old.

Adult supervision is recommended. Please check each item before use and keep small accessories, charms, packaging, and stationery parts away from young children.

Preferences and Order Information

9. Where should I add my preferences?

Please enter your preferences in the order notes during checkout.

Keep your notes clear and concise. For example:

“I love pink, purple, bows, and cute stationery. Please avoid earrings and dark colors.”

10. Can I change my preferences after ordering?

Contact us as soon as possible after placing your order. Once your order has entered preparation or has been shipped, we may no longer be able to update your preferences.

11. What information should I check before placing my order?

Please carefully confirm:

Product type and quantity
Full recipient name
Complete shipping address
Apartment, unit, suite, or room number
ZIP code
Phone number
Email address
Order notes and preferences

Customers are responsible for providing complete and accurate information.

12. I did not receive an order confirmation email. What should I do?

Please check your spam or junk folder first.

If you still cannot find the email, contact us using the email address entered at checkout. An incorrect email address may prevent you from receiving order and tracking updates.

Packing Videos

13. Will my order automatically be filmed and posted on TikTok?

No. A standard Lucky Scoop order does not include a packing video.

If packing-video service is available, it must be purchased separately. Purchasing a Lucky Scoop alone does not guarantee that your order will be filmed or posted.

14. Can I choose when my packing video is posted?

Posting dates cannot be guaranteed. Creating and editing videos requires additional preparation time, and the video may be published after your package has shipped.

Video availability, timing, platform, format, and posting order may vary.

Processing and Shipping

15. How long does order processing take?

Processing time is the time needed to prepare and pack your order before shipment. It does not include delivery time.

The current estimated processing time will be shown on our Shipping Policy or product page. Orders containing a paid packing-video service may require additional processing time.

16. How long does shipping take?

Delivery time depends on the destination, carrier, customs clearance, weather, peak seasons, and local delivery conditions.

Estimated delivery times are not guaranteed. Customs inspections and carrier delays are outside our direct control.

17. Where do you ship from?

Orders are prepared and shipped from Asia unless otherwise stated on the product page.

International orders may pass through customs before final delivery.

18. Will I need to pay customs duties or taxes?

International orders may be subject to import duties, VAT, customs fees, or local handling charges.

These charges are determined by the destination country and are normally the customer’s responsibility unless checkout clearly states that duties are included.

19. How can I track my order?

Once your order ships, you will receive a shipping confirmation email containing your tracking number.

Tracking updates may take several business days to appear after the shipping label is created.

20. Why has my tracking stopped updating?

International tracking may pause while a package is:

Waiting for a flight
Moving between countries
Under customs inspection
Transferred to a local delivery carrier

A temporary pause does not necessarily mean the package is lost.

Address and Delivery Issues

21. Can I change my shipping address?

Once an order has been shipped, we cannot guarantee that the carrier will accept an address change.

22. What happens if I enter an incorrect or incomplete address?

Customers are responsible for providing a complete and deliverable address.

If a package is delayed, returned, or undeliverable because of an incorrect address, missing apartment number, inaccessible property, or incorrect contact information, additional reshipping fees may apply.

Original shipping fees may not be refundable.

23. What if tracking says “Delivered,” but I cannot find my package?

Please:

Check your mailbox, porch, reception desk, parcel locker, and other safe locations.
Ask household members, neighbors, or building management.
Contact the local carrier using your tracking number.

If the carrier confirms delivery, we may ask you to provide written confirmation, a claim number, or other supporting information before further review.

24. What happens if my package is confirmed lost in transit?

If the shipping carrier officially confirms that the package was lost in transit, contact us so we can review the case and provide an appropriate solution.

Changes, Cancellations, and Returns

25. Can I cancel or change my order?

We cannot guarantee cancellations or changes after preparation has begun. Once an order has shipped, it cannot be cancelled.

26. Can I return a Lucky Scoop because I do not like the items?

Because Lucky Scoops are randomly selected mystery products, personal preferences, colors, styles, or receiving an item you do not like are not considered product defects.

Returns or refunds are not provided solely because the customer does not like the random selection, provided the order matches the purchased product type and stated quantity.

This does not affect any rights you may have under applicable consumer-protection laws.

27. What if an item arrives damaged, incorrect, or missing?

Please contact us within the period stated in our Refund Policy and provide:

Your order number
Photos of the shipping package
A clear photo or video of the damaged or incorrect item
A photo showing all items received
The shipping label

Please keep all products and original packaging until the case has been reviewed.

We will assess the evidence and provide an appropriate solution where applicable.

28. Are minor differences considered defects?

Minor variations in color, print placement, finish, shape, size, packaging, or appearance may occur because of lighting, screen settings, manufacturing batches, and product updates.

Small cosmetic differences that do not affect normal use are generally not considered defects.

Product Updates and Safety

29. Can the items inside Lucky Scoops change?

Yes. We regularly update our product selection so that future scoops remain fresh and exciting.

Items shown in older videos, customer orders, or promotional photos may no longer be available.

30. Can product packaging arrive slightly bent or compressed?

Outer packaging may experience minor pressure or cosmetic wear during international transportation. This does not necessarily mean the product itself is damaged.

Please contact us if the item inside is damaged or unusable.

31. How can I contact customer service?

Please contact us through the email address or contact form shown on our website.

Include your order number and use the same email address entered at checkout so we can locate your order more quickly.

By placing an order, you confirm that you understand the random nature of Lucky Scoops and have reviewed the product description, shipping information, and store policies.