Terms of Service

Last updated: July 16, 2026

Welcome to SurprisePick.

These Terms of Service govern your access to and use of our website, products, services, and related features. Throughout these Terms, “we,” “us,” and “our” refer to SurprisePick, an independently operated online store based in Chengdu, Sichuan, China.

By visiting our website, creating an account, placing an order, purchasing a product or service, or otherwise using our website, you agree to be bound by these Terms of Service, together with our Privacy Policy, Shipping Policy, and Return & Refund Policy.

If you do not agree to these Terms, please do not use our website or purchase from us.

1. Online Store Terms

You must be legally capable of entering into a binding agreement in your place of residence to use this website or make a purchase.

If you are under the legal age required to enter into a contract, you may use this website only with the involvement and permission of a parent or legal guardian.

You may not use our products or services for any illegal, unauthorized, fraudulent, or abusive purpose.

You must not:

• Violate any applicable law or regulation

• Submit false or misleading information

• Interfere with the security or operation of the website

• Attempt to gain unauthorized access to the website or another customer’s account

• Upload viruses, malicious code, or harmful content

• Use automated tools to scrape, copy, or disrupt the website

• Use our content, products, or services to infringe another person’s rights

We reserve the right to refuse, limit, suspend, or terminate access to our website or services where reasonably necessary.

2. Store Operator

SurprisePick is operated by an individual seller located in Chengdu, Sichuan, China.

Customer service email:

fionalv520@outlook.com

The name “SurprisePick” is used as the store and brand name for this online business.

3. Product Information

We make reasonable efforts to display product descriptions, photographs, colors, quantities, dimensions, materials, and other information accurately.

However:

• Colors may appear differently depending on lighting and screen settings

• Measurements may have minor variations

• Packaging may change

• Product designs may be updated

• Minor differences may exist between production batches

• Handmade or decorative products may have slight variations

Product photos and videos may include props, decorations, packaging, or other items that are not included unless clearly stated in the product description.

You are responsible for reading the complete product description before placing an order.

4. Surprise Scoops and Mystery Products

Lucky Scoops and other mystery products contain randomly selected items.

Images, videos, social-media content, promotional materials, and previous customer orders are examples only. They do not guarantee that you will receive the same products, colors, characters, designs, styles, sizes, quantities, or combinations.

The random selection is an essential feature of the product.

By purchasing a Lucky Scoop or another mystery product, you understand and accept that:

• You cannot select every individual item

• Specific items cannot be guaranteed

• Products shown in previous videos may no longer be available

• Colors and styles may vary

• Similar or repeated items may occasionally appear

• Larger or multiple orders may contain some similar items

• Your personal preferences may not be fully satisfied

Not receiving a specific item, color, character, style, or design does not mean the product is defective or incorrectly supplied.

Returns, refunds, and exchanges for mystery products are governed by our Return & Refund Policy.

5. Customer Preferences

You may provide preferences in the order-notes section during checkout.

Preferences may include:

• Favorite colors

• Preferred styles

• Preferred product types

• Colors or item types you would prefer to avoid

• A request to reduce similar or repeated items

We will make reasonable efforts to consider your preferences, but preferences are requests only and are not guaranteed.

Preferences do not create an obligation to include or exclude any specific item.

Please make sure that all preferences are entered clearly before submitting your order.

If you contact us after placing an order, we cannot guarantee that changes can be made once preparation has begun.

6. Product Quantities and Bonus Gifts

The minimum quantity included in a Lucky Scoop or mystery product will be stated on the relevant product page.

A product is considered short in quantity only if the number of qualifying purchased items received is lower than the minimum quantity stated on the product page or order confirmation.

Free gifts, promotional gifts, samples, and bonus items:

• May vary in type, color, style, or value

• May depend on stock availability

• Are not guaranteed to match promotional images

• Are generally not eligible for separate refunds or replacements

• Do not count toward the purchased quantity unless clearly stated otherwise

We may replace an unavailable bonus item with another item of reasonably similar promotional value.

7. Orders

Your order is an offer to purchase products or services from us.

An order is not finally accepted until payment has been successfully processed and we have accepted the order.

We reserve the right to reject, limit, or cancel an order where reasonably necessary, including where:

• The product is unavailable

• Pricing or product information contains an obvious error

• Payment cannot be verified

• The order appears fraudulent or unauthorized

• The customer has engaged in abusive or fraudulent conduct

• The delivery destination cannot be serviced

• The order may violate applicable law

• Unusually large quantities appear intended for unauthorized resale

If we cancel an order after payment, we will refund the amount paid for the cancelled portion to the original payment method.

8. Order Information

You are responsible for providing complete and accurate order information, including:

• Full recipient name

• Complete delivery address

• Apartment, unit, suite, floor, or room number

• ZIP or postal code

• Telephone number

• Email address

• Product selection

• Quantity

• Order notes and preferences

Please review all information carefully before completing checkout.

We are not responsible for delays or failed delivery caused by incorrect, incomplete, outdated, or misleading information supplied by the customer.

9. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at:

fionalv520@outlook.com

We will make reasonable efforts to assist, but changes or cancellations are not guaranteed once preparation has begun.

Orders that have already been shipped cannot be cancelled.

Personalized orders, specially prepared orders, and paid packing-video services may become non-cancellable once preparation or production has started.

Any cancellation, refund, or change is subject to our Return & Refund Policy.

10. Prices and Payments

Prices are displayed in the currency shown on the website.

Unless expressly stated otherwise, displayed prices do not include:

• Import duties

• Customs charges

• Value-added tax

• Sales tax collected by local authorities

• Brokerage fees

• Local handling charges

• Charges imposed by banks or payment providers

We may change product prices at any time. Price changes do not affect orders that we have already accepted, except where there is an obvious pricing error.

You agree to provide current, complete, and accurate payment and billing information.

By submitting payment information, you represent that you are authorized to use the selected payment method.

Payments may be processed by third-party payment providers. We do not directly control their authorization, security checks, processing times, exchange rates, holds, or service availability.

11. Pricing and Listing Errors

We attempt to keep prices and product information accurate, but errors may occasionally occur.

If a product is listed at an obviously incorrect price or with materially incorrect information, we may:

• Contact you for instructions

• Correct the information

• Cancel the affected item or order

• Refund the amount paid for the cancelled portion

We are not required to fulfill an order based on an obvious and genuine pricing, inventory, or listing error.

12. Promotions and Discount Codes

Promotions and discount codes:

• Apply only during the stated promotional period

• May be subject to product, customer, location, or minimum-spend restrictions

• Cannot normally be exchanged for cash

• Cannot be applied retroactively

• May not be combined unless expressly stated

• May be limited to one use per customer or order

• May be cancelled in cases of misuse, fraud, or technical error

Free gifts and promotional products are subject to availability.

13. Shipping and Delivery

Shipping times shown on our website are estimates and are not guaranteed delivery dates.

Processing time and transportation time are separate.

Delivery may be affected by:

• Customs inspections

• Carrier delays

• Flight availability

• Weather

• Public holidays

• Peak shopping periods

• Local delivery conditions

• Incorrect addresses

• Events outside our reasonable control

Shipping, tracking, customs, lost-package, and delivery rules are further explained in our Shipping Policy.

14. International Orders, Customs, and Taxes

Orders may be prepared and shipped from China or another location stated on the product page.

International orders may be subject to customs inspections, import restrictions, duties, taxes, brokerage fees, or local handling charges.

Unless checkout clearly states that such charges are included, the customer is responsible for charges imposed by the destination country, customs authority, carrier, bank, or payment provider.

We are not responsible for delays caused by customs authorities.

Customers are responsible for confirming that purchased products may lawfully be imported into and used in the destination country.

15. Incorrect Addresses and Returned Packages

Once an order has shipped, we cannot guarantee that its delivery address can be changed.

If a package is delayed, rejected, returned, destroyed, or declared undeliverable because of:

• An incorrect or incomplete address

• A missing apartment or unit number

• An incorrect ZIP or postal code

• Incorrect contact information

• Failure to respond to the carrier

• Refusal to accept delivery

• Failure to collect the package

• An inaccessible delivery location

the customer may be responsible for reshipping charges and other resulting costs.

Original shipping charges are generally non-refundable in these circumstances.

16. Risk of Loss

Risk of physical loss or damage transfers in accordance with applicable law and the delivery arrangements used for the order.

If tracking shows that a parcel has been delivered, but you cannot find it, you must first check with household members, neighbors, reception staff, building management, parcel lockers, and the local carrier.

We may request supporting evidence, including carrier correspondence, a claim reference, written confirmation, or other appropriate documentation.

If the carrier officially confirms that a package was lost in transit, we will review the case under our Shipping Policy and Return & Refund Policy.

17. Packing-Video and Content-Creation Services

A standard product order does not include a packing video or guarantee that an order will appear on TikTok or another social-media platform.

If a packing-video or content-creation service is available, it must be purchased separately.

By purchasing such a service, you understand that:

• The service may require additional processing time

• A specific publication date is not guaranteed

• The video may be posted after the order has shipped

• Video length, editing style, music, format, and presentation may vary

• We do not guarantee views, engagement, followers, reach, sales, or algorithmic performance

• Platform moderation or technical issues may affect publication or availability

Unless otherwise agreed, we will avoid publicly displaying a customer’s full address, telephone number, payment information, or other sensitive personal information.

Once personalized preparation, filming, editing, or production has begun, the service may not be cancelled or refunded, except where required by law or where we are unable to provide the purchased service.

18. Returns, Refunds, and Exchanges

Returns, refunds, exchanges, cancellations, damaged products, incorrect products, missing items, and non-returnable products are governed by our Return & Refund Policy.

Our Return & Refund Policy forms part of these Terms.

Where applicable law gives you mandatory consumer rights that cannot legally be excluded, those rights continue to apply.

19. Product Use and Safety

You are responsible for using products safely, appropriately, and for their intended purpose.

Some products may contain:

• Small parts

• Sharp points

• Magnets

• Batteries

• Adhesives

• Fragrances

• Metal alloys

• Materials that may cause sensitivity in some users

Products containing small parts are not suitable for children under 3 years old.

Adult supervision may be required.

Fashion accessories sold by us are not fine jewelry, precious metals, or natural gemstones unless expressly stated on the product page.

Customers with allergies, sensitive skin, or specific medical concerns should review product information carefully and stop using a product if irritation or another adverse reaction occurs.

Our products are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease unless expressly stated and legally authorized.

20. Resale and Commercial Use

Products are primarily sold for personal use.

You may not purchase products for unauthorized resale, commercial redistribution, copying, repackaging, or misrepresentation as your own products without our prior written approval.

We reserve the right to limit quantities or reject orders that reasonably appear intended for unauthorized resale.

21. Intellectual Property

All content made available through the website, including:

• Brand names

• Logos

• Product photographs

• Videos

• Graphics

• Artwork

• Product descriptions

• Website layouts

• Text

• Icons

• Packaging designs

• Social-media content

is owned by us, licensed to us, or used with permission, and is protected by applicable intellectual-property laws.

You may use the website for personal, non-commercial shopping purposes only.

You may not copy, reproduce, distribute, modify, publish, sell, license, scrape, create derivative works from, or commercially exploit our content without prior written permission.

22. Third-Party Products and Intellectual Property

Some products may feature general themes, decorative styles, or designs supplied by third-party manufacturers.

Unless expressly stated, we do not claim an official partnership, sponsorship, endorsement, or licensing relationship with any third-party brand, character owner, social-media platform, or rights holder.

If you believe that content or a product listing infringes intellectual-property rights, please contact:

fionalv520@outlook.com

Provide sufficient information to identify the protected work, the allegedly infringing content, and your authority to submit the request.

23. Customer Reviews and User Content

If you submit a review, photo, video, comment, feedback, suggestion, or other content to us, you confirm that:

• You own the content or have permission to submit it

• The content is truthful and relates to your genuine experience

• The content does not violate another person’s rights

• The content is not unlawful, abusive, deceptive, defamatory, obscene, or malicious

• The content does not contain viruses, spam, or unauthorized advertising

You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, edit, translate, publish, display, and share submitted content for store operation, customer service, marketing, and promotional purposes, subject to applicable privacy law.

We may remove or decline to publish content that violates these Terms.

We do not guarantee that every submitted review or comment will be published.

24. Prohibited Conduct

You must not use the website to:

• Commit fraud or impersonate another person

• Use stolen or unauthorized payment information

• Submit false refund, damage, or non-delivery claims

• Harass, threaten, or abuse staff or other users

• Infringe intellectual-property or privacy rights

• Introduce malicious software

• Collect personal information about others without authorization

• Manipulate reviews or promotions

• Circumvent order limits

• Resell products without authorization

• Interfere with website security or functionality

• Engage in any unlawful activity

We may cancel orders, restrict access, preserve relevant records, or report suspected misconduct where reasonably necessary.

25. Fraud Prevention and Verification

To protect customers and our business, we may use fraud-prevention tools and request reasonable order verification.

This may include confirming:

• Customer identity

• Payment authorization

• Billing information

• Delivery information

• Ownership of the payment method

• Supporting evidence for a claim

We may delay, decline, or cancel an order where verification cannot be completed or where fraud is reasonably suspected.

Any personal information used for verification will be handled in accordance with our Privacy Policy and applicable law.

26. Third-Party Services and Links

Our website may use or link to third-party services, including:

• Shopify

• Payment processors

• Shipping carriers

• Tracking providers

• Analytics providers

• Social-media platforms

• Advertising services

• External websites

We do not control third-party websites or services and are not responsible for their content, availability, security, policies, acts, or omissions.

Your use of a third-party service may be governed by that provider’s own terms and privacy policy.

27. Website Availability

We do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

We may suspend, modify, update, restrict, or discontinue all or part of the website where reasonably necessary for:

• Maintenance

• Security

• Technical updates

• Legal compliance

• Business changes

• Events outside our reasonable control

We are not responsible for losses caused solely by temporary website unavailability where such limitation is permitted by law.

28. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the website, its content, and our services are provided on an “as available” basis.

We do not guarantee that:

• The website will be uninterrupted or error-free

• Every product will remain continuously available

• Product colors will appear exactly the same on every screen

• Mystery products will match personal preferences

• Social-media content will achieve particular results

• Third-party carriers or service providers will perform without delay

Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot legally be excluded.

29. Limitation of Liability

To the maximum extent permitted by applicable law, SurprisePick and its operator will not be liable for indirect, incidental, special, punitive, or consequential losses, including lost profits, lost opportunities, loss of data, or business interruption arising from use of the website or products.

Where liability cannot legally be excluded, our total liability relating to a particular order will generally be limited to the amount actually paid for the affected product or service, except where a higher liability is required by applicable law.

Nothing in these Terms excludes or limits liability for:

• Fraud or fraudulent misrepresentation

• Intentional misconduct

• Death or personal injury caused by negligence where liability cannot be excluded

• Mandatory consumer rights

• Any liability that cannot lawfully be limited

30. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless SurprisePick and its operator from reasonable claims, losses, liabilities, and expenses arising from:

• Your unlawful use of the website

• Your violation of these Terms

• Your infringement of another person’s rights

• Fraudulent or abusive conduct

• Content submitted by you

This section does not apply where the claim was caused by our own unlawful conduct, negligence, or breach.

31. Events Outside Our Reasonable Control

We are not responsible for delays or failure caused by circumstances beyond our reasonable control, including:

• Natural disasters

• Severe weather

• War or civil unrest

• Epidemics or public-health restrictions

• Customs actions

• Government restrictions

• Labor disputes

• Carrier interruptions

• Power or internet outages

• Cyberattacks

• Platform outages

• Transportation disruption

• Supply-chain interruptions

We will make reasonable efforts to reduce the effect of such events and resume performance when reasonably possible.

32. Privacy

Our collection, use, storage, and disclosure of personal information are governed by our Privacy Policy.

By using the website, you acknowledge that personal information may be processed by service providers involved in payments, hosting, analytics, order fulfillment, shipping, customer support, and fraud prevention.

33. Electronic Communications

By placing an order or contacting us electronically, you consent to receive order-related communications electronically, including:

• Order confirmations

• Payment notices

• Shipping updates

• Customer-service responses

• Policy notices

• Legally required communications

Marketing communications will be handled in accordance with applicable law and your available consent or unsubscribe choices.

34. Governing Law

These Terms and any separate agreement through which we provide products or services are governed by the laws of the People’s Republic of China, without regard to conflict-of-law principles.

However, this choice of law does not deprive consumers of mandatory protections that apply under the laws of their country or region of residence and cannot legally be excluded by contract.

35. Dispute Resolution

If a dispute arises, please contact us first at:

fionalv520@outlook.com

We will attempt to resolve the matter through good-faith communication.

If the dispute cannot be resolved informally, it will be submitted to a court with lawful jurisdiction in Chengdu, Sichuan Province, People’s Republic of China, unless mandatory consumer law requires that the dispute may be brought in another jurisdiction.

Nothing in this section prevents either party from seeking urgent interim or injunctive relief where legally available.

36. Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted or removed to the minimum extent necessary.

The remaining provisions will continue in effect.

37. No Waiver

Our failure or delay in enforcing any provision of these Terms does not waive our right to enforce that provision later.

38. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any product-specific terms displayed at checkout, form the entire agreement between you and us regarding your use of the website and purchases.

If product-specific terms conflict with these general Terms, the more specific terms will apply to that product or service, except where prohibited by law.

39. Changes to These Terms

We may update these Terms to reflect changes in our products, services, business practices, technology, or legal obligations.

The updated version will be posted on this page with a revised “Last updated” date.

Changes will apply from the date they are posted and will not normally apply retroactively to orders already accepted, unless required by law.

Your continued use of the website after an update means that you accept the revised Terms.

40. Contact Information

Questions about these Terms of Service should be sent to:

SurprisePick
Individually operated online store
Chengdu, Sichuan, China
Email: fionalv520@outlook.com