Privacy policy

Last Updated: July 2026

At SurprisePick, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, subscribe to our emails, or interact with our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

When you visit our website or make a purchase, we may collect certain personal information, including but not limited to:

Personal Information

  • Full name
  • Email address
  • Phone number
  • Shipping address
  • Billing address

Order Information

  • Products purchased
  • Order history
  • Order preferences
  • Gift messages (if applicable)
  • Customer notes and preferences submitted with an order

Payment Information

Payments are processed securely through trusted third-party payment providers.

SurprisePick does not store or have access to your complete credit card or payment information.

Technical Information

When you browse our website, we may automatically collect certain information, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Time spent on our website
  • Referral source
  • Shopping behavior

This information helps us improve website performance and enhance your shopping experience.

How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Prepare and ship your purchases
  • Provide customer support
  • Respond to questions and requests
  • Process refunds and returns
  • Improve our website and services
  • Prevent fraud and unauthorized transactions
  • Comply with legal obligations
  • Send order confirmations, shipping updates, and important service communications

If you have subscribed to our marketing emails, we may also send you:

  • New product announcements
  • Promotions and discounts
  • Holiday campaigns
  • Product recommendations
  • Special events

You may unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link included in our emails.

Customer Preferences

To make your SurprisePick experience more enjoyable, you may choose to provide optional preferences, such as:

  • favorite colors;
  • preferred styles;
  • items you would rather not receive.

We will do our best to consider your preferences during order preparation.

However, because many of our products are randomly selected, preferences are not guaranteed and should not be considered part of the purchase agreement.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

  • remember your shopping cart;
  • remember your preferences;
  • keep you logged in;
  • analyze website traffic;
  • improve website performance;
  • personalize content and advertisements.

Most web browsers allow you to manage or disable cookies through your browser settings.

Please note that disabling cookies may affect certain website features.

Third-Party Services

To operate our business, we work with trusted third-party service providers.

These providers may include:

  • Shopify
  • PayPal
  • Stripe (where available)
  • Google Analytics
  • TikTok
  • Meta (Facebook & Instagram)
  • Email marketing platforms
  • Shipping carriers
  • Fraud prevention services

These providers may collect and process information in accordance with their own privacy policies.

SurprisePick is not responsible for the privacy practices of third-party websites or services.

Marketing Communications

If you choose to subscribe to our newsletter or marketing emails, you may receive updates about:

  • new arrivals;
  • exclusive offers;
  • promotions;
  • seasonal campaigns;
  • company news.

You may unsubscribe at any time.

Even if you unsubscribe from marketing communications, we may still send essential service emails related to your orders, payments, shipping, returns, or account activity.

Data Security

We take reasonable administrative, technical, and physical measures to help protect your personal information from unauthorized access, disclosure, alteration, or destruction.

While we work hard to safeguard your information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

We encourage customers to protect their account information and contact us immediately if they believe their personal information has been compromised.

Data Retention

We retain your personal information only for as long as necessary to:

  • fulfill your orders;
  • provide customer support;
  • comply with legal and tax obligations;
  • resolve disputes;
  • enforce our policies;
  • prevent fraud.

When your information is no longer required, we will securely delete or anonymize it where reasonably practicable.

Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13 years old.

If you believe that a child has provided personal information through our website, please contact us immediately so we can remove the information as appropriate.

Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

  • request access to your personal information;
  • request correction of inaccurate information;
  • request deletion of eligible personal information;
  • withdraw consent to marketing communications;
  • request information regarding how your data is used.

To exercise any of these rights, please contact us using the information provided at the end of this Privacy Policy.

We may need to verify your identity before processing certain requests.

Customer Photos, Videos & Reviews

We love seeing our customers enjoy their SurprisePick orders!

If you voluntarily:

  • share photos;
  • post unboxing videos;
  • tag SurprisePick on social media;
  • submit reviews;
  • or otherwise provide content to us,

you retain ownership of your content.

However, by voluntarily submitting or sharing such content with us and granting permission, you give SurprisePick a non-exclusive, royalty-free permission to display, repost, or feature your content for marketing, promotional, or educational purposes across our website, social media channels, advertisements, and other promotional materials.

If you no longer wish us to use your approved content, please contact us and we will make reasonable efforts to remove it from future promotional use.

Fraud Prevention

To protect both our customers and our business, SurprisePick may retain relevant order information for fraud prevention and dispute resolution purposes.

This information may include:

  • order history;
  • communication records;
  • shipping information;
  • payment transaction references;
  • packing records;
  • packing photos;
  • Packing Videos (if purchased).

These records may be used when investigating:

  • refund requests;
  • missing-item claims;
  • shipping disputes;
  • payment disputes;
  • chargebacks;
  • or suspected fraudulent activity.

Third-Party Links

Our website may contain links to third-party websites or services.

Once you leave the SurprisePick website, this Privacy Policy no longer applies.

We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

The updated version will always be posted on this page with a revised "Last Updated" date.

Your continued use of our website after changes become effective constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us.

Email:
hello@surprisepick.com

We aim to respond to most privacy-related inquiries within 1–3 business days.

By Using Our Website

By visiting or using the SurprisePick website, you acknowledge and agree that:

  • you have read and understood this Privacy Policy;
  • your information may be collected and processed as described above;
  • your order preferences are optional and cannot be guaranteed;
  • payment information is processed securely by trusted third-party providers;
  • SurprisePick may retain certain order-related records to help resolve disputes, prevent fraud, and provide customer support;
  • you may unsubscribe from marketing communications at any time while continuing to receive essential service-related emails regarding your orders.

Do Not Sell or Share Personal Information

SurprisePick does not sell or rent your personal information to third parties. We only share information with trusted service providers when necessary to operate our business, fulfill orders, process payments, deliver products, or comply with legal obligations.